Rental Agreement Policy

If, for any unforeseeable reason, the Accommodation becomes unavailable between the date of booking and the date of the Reservation, or if any unanticipated defect or condition arises or occurs during check-in or during the Guest’s Reservation, other than one affecting health or human safety, which would frustrate the Guest’s reasonable use and enjoyment of the Accommodation prior to completion of his or her stay, please notify CVP by phone at (833)STAY-CVP. Please allow up to 12 hours for a CVP representative to address and attempt to resolve the issue. Thereafter, CVP will immediately notify the Guest whether or not the issue is resolved. Should the issue not be resolved, CVP will make all commercially reasonable efforts to provide an alternative Accommodation for the Reservation period that is comparable in location, quality and character in accordance with terms herein.

Should an unanticipated condition affecting health or human safety occur at the Accommodation, please immediately call us at (833)STAY-CVP and leave a voicemail with a return number. CVP will work with you to resolve the issue as soon as possible including CVP making all commercially reasonable efforts to provide an alternative Accommodation for the Reservation period that is comparable in location, quality and character. Please be advised that the Guest must report the issue and give CVP sufficient time to identify and attempt to resolve the problem prior to moving the Guest to another Accommodation. If CVP is unable to locate a suitable and comparable Accommodation for the Reservation period, CVP will immediately notify the Guest and inform the Guest of available alternative Accommodations and inform the Guest of the ways in which the alternative accommodation differs from the reserved Accommodation with respect to both quality and rate.

Neither CVP nor the Host will relocate Guests, reimburse reservation payments or cancel a Reservation in response to requests or complaints resulting from or related to: causes that are reasonably beyond CVP or the Host’s control; causes unrelated to the Accommodation or due to acts of God or other force majeure event(s); causes such as general street noise, disturbance(s)caused by construction, maintenance or repair; the condition of amenities, temporary malfunctioning of elevators, maintenance or repairs of common areas ordered by the building management; repairs to neighboring properties; interruption of the Internet, television or other services; and any similar events affecting the Guest’s stay in the Accommodation.

However, CVP is committed to ensuring that every Guest has an enjoyable Reservation and stay, and will therefore exercise commercially reasonable efforts to resolve or minimize the effects of any unforeseeable occurrence related to the Accommodation. CVP cannot and does not guarantee that the eventual resolution of the situation will not increase expenses for the Guest, including increased Reservation payments or other expenditures. A Guest’s exclusive and sole remedies in any of the above-described events are to: (i) accept CVP’s offered alternative Accommodation arrangements, or (ii) cancel the remaining portion of the rental contract and receive a pro rata reimbursement dependent on the length of time remaining in the Reservation period at the time the unforeseeable condition or defect was discovered.

Although issues are rare, should an unforeseeable circumstance arise that impacts your Reservation at an Accommodation, please immediately contact CVP. Your failure or delay in notifying us of any such circumstances that arise may not only hamper CVP’s ability to timely and effectively address the situation and improve upon your stay, it may also constitute a waiver of your rights under these Terms and may subject you to liability to either CVP, your Host, or both depending on the nature of the unforeseen occurrence. Please remember that response times from technicians and service men can vary, and it can be difficult to arrange for repairs at night or on the weekends and holidays. CVP will use all commercially reasonable efforts to remedy any situation as quickly as possible.

You will also be provided with an emergency number to call. This number should only be used in the case of a true emergency affecting life, safety or serious conditions that occur at an Accommodation.

To the maximum extent permitted by law, you accept all risk related to your use of the site and services. Neither cvp nor any party involved increating, producing or delivering the site or services will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data, loss of goodwill,service interruption, computer damage or system failure, the costs of substitute products or services, damages for personal or bodily injury or emotional distress associated with use of the site or services or in any way in connection with these terms, or for any damages for which you are held liable in connection with your stay in an accommodation even if a limited remedy set forth herein is 11found to have failed its essential purpose.

Your exclusive remedy against cvp in any way connected to your use of the site or services is to discontinue your use of the site or the services. You hereby waive and release any and all statutory, equitable or common law remedies for monetary damages you may have against cvp in connection with any damage related to these terms, the site, the services, your stay in an accommodation, or your dealings with a host or other user of the site. All limitations on liability in these terms and the exclusive remedies described herein are fundamental bases of the bargain between you and cvp.

You agree to fully release, defend, indemnify and hold harmless CVP and its affiliates, partners, subsidiaries and contractors, and their respective officers, representatives, directors, employees and agents, from and against any claims, liabilities, damages, injuries, losses, and expenses (compensatory, direct, incidental, consequential or otherwise),including, without limitation, reasonable legal and accounting fees and expenses, arising out of or in any way connected with

(a) your access to or use of the Site, Services, or Content or your violation of these Terms;

(b) your User Content;

(c) your interaction with any Guest, Host or other user of the Site or Services;

(d) booking of an Accommodation; and (e) your use or reservation of an Accommodation

You hereby understand and agree that you are solely responsible for compliance with any and all laws, rules, regulations and tax obligations that may apply to your access and use of the Site, Content or Services. In connection with your use of our Site and Services, you may not and you hereby agree that you will not:

(i) Violate any local, state, provincial, national, or other law or regulation, or any order of a court, including, without limitation, zoning restrictions and Tax regulations;

(ii) Use manual or automated software, devices, script robots, other means or processes to access, “scrape,” “crawl” or “spider” any web pages or other services contained in the Site or Content;

(iii) Use the Site, Content or Services for any commercial or other purposes that are not expressly permitted by these Terms;

(iv) Copy, use, store or otherwise access any information contained on the Site, Services or Content for purposes not expressly permitted by these Terms;

(v) Infringe upon the rights of any person or entity, including without limitation, their intellectual property, privacy, publicity or any other legal or contractual rights;

(vi) Interfere with or damage our Site, Content or Services, including, without limitation, through the use of viruses, cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, packet or IP spoofing, forged routing or electronic mail address information or similar methods or technology; use our Site or Services to transmit, distribute, post or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information or credit, debit, calling card or account numbers;

(vii) use our Site or Services in connection with the distribution of unsolicited commercial email (“spam”) or advertisements; when acting as a Guest or otherwise, recruit or otherwise solicit any Host or other Guest to join third-party services or websites that are competitive to CVP, without CVP’s prior written consent;

(viii) Impersonate any person or entity, or falsify or otherwise misrepresent yourself or your affiliation with any person or entity;

(ix) Use automated scripts to collect information or otherwise interact with the Site, Content or Services;(x) Post, upload, publish, submit or transmit any Content that:

(i) infringes upon, misappropriates or violates a third-party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy;

(ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;

(iii) is fraudulent, false, misleading or deceptive;

(iv) is defamatory, obscene, pornographic, vulgar or offensive;

(v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group;

(vi) is violent or threatening or promotes violence or actions that are threatening to any other person; or

(vii) promotes unlawful or harmful activities or substances;

(viii) Systematically retrieve data or other content from our Site, Content or Services to create or compile, directly or indirectly, in single or multiple downloads, a collection, compilation, database, directory or the like, whether by manual methods, through the use of bots, crawlers, or spiders, or otherwise;

(ix) Use, display, mirror or frame the Site or the Content, or any individual element within the Site, Content or Services, CVP’s name, any CVP trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without CVP’s 13express written consent;

(x) Access, tamper with, or use non-public areas of the Site, the Content, the Services or CVP computer or other systems;

(xi) Attempt to probe, scan, or test the vulnerability of any CVP system or network or breach any security or authentication measures; or

(xii) Attempt to decipher, decompile, disassemble or reverse-engineer any of the software used to provide the Site, Services or Content; or advocate, encourage, or assist any third-party in doing any of the foregoing.

CVP reserves the right to investigate and prosecute any and all violations of the Site Rules above to the fullest extent of the law. CVP may involve and cooperate with appropriate law enforcement authorities in prosecuting users who violate these Site Rules or these Terms generally, if applicable. CVP has the right to access, preserve and/or disclose any of your information if we are required to do so by law, or if we believe in good faith that it is reasonably necessary to:

(i) respond to claims asserted against CVP or to comply with legal process (e.g., subpoenas, search warrants, etc.);

(ii) enforce or administer our agreements with users, such as these Terms;

(iii) for fraud prevention, risk assessment, investigation, customer support, product development and/or de-bugging purposes; or

(iv) protect the rights, property or safety of CVP, its users, or members of the public. You hereby acknowledge that CVP has no obligation whatsoever to monitor your access to or use of the Site, Services or Content, but reserves the right to do so for the purpose of operating and improving upon the Site and Services, (including, without limitation, for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with these Terms, to comply with all applicable laws or the order of a court, administrative agency or other governmental body, or to respond to content that it determines is otherwise objectionable or as set forth in these Terms. CVP reserves the right, at any time and without prior notice, to remove or disable access to any Content that CVP, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site

CVP’s failure to timely or otherwise enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. A waiver by CVP of any right or provision under these Terms will be effective only if in writing and signed by a duly authorized agent of CVP. Except as expressly provided for in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.

If at any time and for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms to be invalid or unenforceable, that provision will be enforced to the maximum extent allowable under the law, and if such provision is deemed wholly unenforceable, it will be severed from the remainder of these Terms and the other provisions of these Terms will remain in full force and effect.

The Guest may not assign, transfer, sublease, delegate, sell, or in any other way transfer its obligations under these Terms to any other individual or entity, by operation of law or otherwise, without CVP’s prior express written consent. Any attempt by the Guest to assign or transfer its obligations under these Terms, without such consent, will be null and void. CVP may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

These Terms will be interpreted in accordance with the laws of the State of South Carolina, United States of America, without regard to its conflict-of-law provisions. You hereby agree, pursuant to these Terms, that this section will survive termination of these Terms.

Any dispute or controversy arising under or in connection with these Terms shall be submitted to binding arbitration in accordance with the requirements of the South Carolina Uniform Arbitration Act (SCUAA) as then in effect. All arbitration proceedings shall be conducted in Charleston County, South Carolina. The arbitrators shall be selected as provided in the SCUAA, and the arbitrators shall render a decision on any dispute within ninety (90) days after the last of the arbitrators has been selected. If any party to this Agreement fails to select an arbitrator with regard to any dispute submitted to arbitration under this Section within thirty (30) days after receiving 15notice of the submission to arbitration of such dispute, then the other party or parties shall select an arbitrator for such non-selecting party, and the decision of the arbitrators shall be final and binding upon all the parties to the dispute, their personal representatives, legal representatives, heirs, successors and assigns. The prevailing party in any such proceeding shall be entitled to reimbursement by the losing party, in addition to any damages awarded, for all reasonable costs and expenses, including attorney’s fees, incurred in any such proceeding, including all trial and appellate levels. Nothing contained in this Section shall preclude either party from seeking injunctive relief through a court of competent jurisdiction in conjunction with the Arbitration, and the prevailing party shall also be entitled to reimbursement by the losing party for all reasonable fees and costs, including attorney’s fees, incurred in the proceedings seeking injunctive relief.

You here by understand and acknowledge that the jurisdiction where your Accommodation is located may require Hosts to collect taxes from Guests on the amount paid for the right to use and/or occupy an Accommodation, and otherwise empower governmental agencies, departments or authorities to collect and enforce these tax obligations and liabilities (each such agency, department or authority, a “Tax Authority”). These taxes are sometimes called “occupancy taxes,” “hotel taxes,” “lodging taxes,” “transient taxes,” “sales and use taxes,” “value added taxes,” “room taxes” or “tourist taxes” (collectively referred to hereinafter as “Occupancy Taxes”). Occupancy Taxes vary between jurisdictions but, if applicable, are generally calculated as a percentage of the rental or occupancy charge or a set daily amount. If a Tax Authority asserts that CVP or Hosts with an Accommodation in that jurisdiction have Occupancy Tax liabilities and obligations, CVP reserves the right, in its sole discretion, to facilitate collection and remittance of Occupancy Taxes from Guests on behalf of Hosts. In any jurisdiction in which we decide to do so, you hereby instruct and authorize CVP to collect Occupancy Taxes on behalf of Hosts at the time reservation payments are collected, and to remit such Occupancy Taxes to the appropriate Tax Authority. The amount of Occupancy Taxes collected and remitted through CVP, if any, will be clearly designated to Guests and separately stated their respective transaction documents. If CVP facilitates collection and remittance of Occupancy Taxes on behalf of any Hosts, those Hosts should not collect any Occupancy Taxes from you. Guests hereby acknowledge and agree that in some jurisdictions, CVP may not be able to facilitate collection and remittance of Occupancy Taxes and that if CVP has not provided notice that it will collect and remit Occupancy Taxes to the Tax Authority on behalf of a Host with an Accommodation in that jurisdiction, Hosts and Guests remain solely responsible and liable for collection and remitting of any and all Occupancy Taxes that may apply to the Accommodation. In any jurisdiction in which we collect and remit Occupancy Taxes on behalf of the Hosts, Guests hereby expressly grant us permission to transfer necessary data and other information relating to the relevant Occupancy Taxes collected and remitted relating to your transactions.

You hereby expressly agree, consistent with the provisions under the heading “Indemnification and Release,” to waive and to release CVP(or any supplier or vendor that CVP may use), its officers, representatives, directors, employees and agents, from and against any claims, liabilities, damages, injuries, losses, and expenses associated with the collection and remittance of 16anyOccupancy Taxes. You also here by understand and agree that we may seek additional amounts from you in the event that the Occupancy Taxes collected or remitted are insufficient to fully discharge your obligations to the Tax Authority, and that your sole remedy for Occupancy Taxes collected is a refund from the applicable Tax Authority in accordance with the procedures set forth by that Tax Authority.