Are Reviews Really Worth Reading? How Much Can You Trust Them?

September 16th, 2022 Josh Hatter
Charleston Property Management Reviews

When it comes to having someone manage your rental property, many people wonder if reviews and ratings are worth reading. After all, how much can you really trust what people write on the internet? If you are wondering whether Charleston property management reviews are a good place to begin your search, we believe that it is not only the place to start – it should weigh heavily in your hiring decision.

Go Past the Stars

Four- and five-star ratings are great; three, not so bad; but where you really can read between the lines is by reading what customers have to say in full detail. The devil is in the details, so knowing exactly how a property management group excels is a great way to determine whether they are right for you. It’s the little things that set one management group apart from the next, and their current customers are a great way to find out what those things are.

Read the Answers to Reviews

A property management group that cares about its reputation is constantly checking on the quality of the service they deliver. Sometimes you can’t please everyone, and there might be times when customers are less than pleased. Try not to discount a group due to one or two poor reviews. If a review has fewer than four stars, read the comment section and make sure that they responded to the review. Even if you perform less than satisfactorily in the mind of the customer, taking steps to respond takes time, energy, and concern.

How Many Reviews Do They Have?

If you have three reviews, it’s pretty easy to have a four or five-star rating. Before you simply look at the average rating of a company, check to see how many customers have actually chimed in. If you have over a hundred customers and they consistently give four to five stars, great. If they only have three or four, then that isn’t really anything but a good start.

See How Old the Reviews Are

When a company first starts out, it puts its efforts into building a customer base and making sure that they are doing what they need to in order to grow. If all of the ratings and reviews stopped coming in over a year ago, then they may no longer be relevant. A lot of things can change over the course of a year. It isn’t that they don’t count; it is just that they may not be an accurate representation any longer.

If you are looking to hire a property management company, then looking at Charleston property management reviews is a great place to start. Not only are they worth taking the time to read; they might be exactly what you need to make a decision about which one is right for you. At CVP, we are a company on the move and always strive for five stars. Our customers rate us highly because we go the extra mile and care greatly about every property that we manage. Contact us today to get started.

Categorized as Stay CVP
Josh Hatter

By: Josh Hatter

Josh Hatter moved to Charleston from the Washington, DC area in 1999 to complete a Business Administration degree at the College of Charleston. He graduated from the Moore School of Business at the University of South Carolina with an MBA in 2010.

After spending nearly 20 years of his professional career growing businesses primarily supporting the US Navy, he decided to rent a single bedroom out of his home in 2016. Since that single bedroom nearly 6 years ago, he has grown his portfolio into several businesses owning investment short-term rentals both alone and with partners, as well as managing a portfolio of nearly 100 bedrooms for clients to help them meet their long-term investment property goals.

He loves supporting his clients, growing their investments and hosting thousands of guests as they visit Charleston through his property management company, Coastal Vacation Properties.